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FREE SHIPPING AROUND THE UAE & ON INTL. ORDERS $95+

Free Shipping Worldwide on Orders USD 95+ & Free Shipping within the UAE

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Damaged or Missing Items

Damaged or Missing Items

Claims for missing items or items damaged in transit must be received within 24 hours of receipt of merchandise. To be eligible for a refund or exchange, you must first email us at shop@silsal.com to alert us of the damage and then return the damaged item to us. Upon receipt of the damaged item, we will ship out a replacement if available. If a replacement is not available, we will refund the full amount of your item.

We welcome you to pick-up the shipment yourself if you wish to do so.
Address:
Silsal Design House
Office A 207, Building 6
Dubai Design District
Dubai, UAE
Working Hours:
9am-5pm (Saturday – Thursday).
A representative will call you when you order is ready for pick-up.