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FREE SHIPPING AROUND THE UAE & ON INTL. ORDERS $95+

Free shipping across the UAE

Free intl. shipping on orders $95+

free gift wrapping

Download Our Corporate Gifting Catalogue Free!

Exchanges and Refunds

Exchanges and Refunds

If you are not completely satisfied with your purchase, you may return the item in its original condition and packaging within 10 days for a full refund or store credit. Any defected items will be replaced free of cost. Please contact shop@silsal.com for assistance.

Returns within the UAE

We offer a courier collection service for all returns/exchanges within the United Arab Emirates. There is a charge for this service of AED 18 which will be deducted from your refunded store credit. Original shipping fees are unfortunately non-refundable. If you would like to return the items yourself, you may return them to the following address:

Silsal Design House

Office 207A, Building 06
Dubai Design District
Dubai, United Arab Emirates
+971 4 368 5356

If your shipment was a Cash-on-Delivery one, we kindly request that you come to the office for an exchange/refund.

International Returns/Exchanges

For all shipments outside the UAE, we kindly ask you to mail us the product in its original packaging to the below address. Once your return is received and inspected (usually within 3 business days of receipt), Silsal will automatically refund your credit/debit card or Paypal account. Original shipping costs will not be refunded.

Customers may return the items to the below address:

Silsal Design House

Office 207A, Building 06
Dubai Design District
Dubai, United Arab Emirates
+971 4 368 5356

Return/Exchange Exceptions

Unfortunately we do not accept any returns/exchanges on pre-ordered products, sales merchandise or personalized items.

For all other inquiries, please email shop@silsal.com

We welcome you to pick-up the shipment yourself if you wish to do so.
Address:
Silsal Design House
Office A 207, Building 6
Dubai Design District
Dubai, UAE
Working Hours:
9am-5pm (Saturday – Thursday).
A representative will call you when you order is ready for pick-up.