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FREE SHIPPING AROUND THE UAE & ON INTL. ORDERS $95+

Free Shipping Worldwide on Orders USD 95+ & Free Shipping within the UAE

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Shipping & Delivery

Shipping and Delivery

Delivery Policy

We offer shipping on online orders to countries Worldwide with the exception of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Shipping Time

United Arab Emirates deliveries: Orders placed by 11am from Sunday through Thursday will be processed and received in 1 to 2 working days - If you place your order during weekends (Friday, Saturday) and public holidays, your order will be processed the next working day and delivered the following day. If your order requires heavy gift-wrapping or exceeds the value of AED 10,000 then kindly budget another day for delivery. 

International deliveries: Orders placed by 11am from Sunday through Thursday will be shipped in 2 working days after receiving the order - If you place your order during weekends in the United Arab Emirates (Friday, Saturday) and public holidays, your order will be processed after 2 working days and shipped on the following day.

Any delivery dates provided by Silsal Design House are estimates and delivery time is not guaranteed. Kindly note that any delays that may for any reason take place at the Customs Department of the destination country, are completely out of Silsal’s control. Silsal reserves the right to make deliveries in installments.

On occasion, Silsal offers items that can be ordered on our site before they are released in-store. Each item is assigned a release date, which represents the date the item will be available for shipping. These release dates are subject to change without notice. We strive to keep our customers informed of such changes. Your credit card will not be charged until the item is shipped.

If an item has not been received and there is no tracking information, please contact our customer service representative at shop@silsal.com

Shipping Rates

Shipping rates will vary depending on the item’s size and weight. Your total shipping rate will be calculated automatically during checkout prior to the completion of your order.

Free local and international shipping is offered on selected items if the sales order exceeds $600, before tax and custom charges. Shipping offers do not apply to furniture items or gift cards and cannot be combined with other promotion codes or discounts. When shipping to multiple addresses, only shipping to the first address will apply for this offer. 

Customs, Duties, and Sales Tax

Orders shipped internationally (outside the UAE) may be subject to custom duties, clearance fees, and sales tax, as determined by the destination country. The actual amount, if any, is only determined once the package reaches the customs office of the country of destination for inspection. This is not an additional charge from Silsal Design House but from the Customs Office of the country of destination.

The recipient of the shipment must comply with all laws and regulations of the destination country and will be responsible for any additional charges such as custom duties, clearance fees and/or sales tax.

Shipping Carrier

Silsal Design House ships its orders through Aramex. Please visit www.Aramex.com to learn more about Aramex’s terms and conditions. 

Transit Times

NOTE: Transit time is only an estimate, impacts such as customs inspection and weather changes at destination may occur.

 

Destination Country Destination Entity Origin Estimated Delivery Time (Days)
Afghanistan KBL DXB 4-5
Algeria ALR DXB 3-4
Angola LAD DXB 5-6
Armenia EVN DXB 5-6
Australia ADL DXB 4-5
Australia BNE DXB 4-5
Australia MEL DXB 4-5
Australia PER DXB 4-5
Australia SYD DXB 4-5
Austria VIE DXB 4-5
Azerbaijan BAK DXB 5-6
Bahrain BAH DXB 1-2
Bangladesh DAC DXB 2-3
Belarus MSQ DXB 4-5
Belgium LGG DXB 2-3
Bosnia and Herzegovina SJJ DXB 5-6
Brunei BWN DXB 4-5
Bulgaria SOF DXB 3-4
Burundi BJM DXB 2-3
Cambodia PNH DXB 4-5
Canada YUL DXB 3-4
Canada YYZ DXB 3-4
China CAN DXB 3-4
China PEK DXB 2-4
China SHA DXB 2-4
China SZC DXB 2-4
China SZX DXB 2-4
Comoros YVA DXB 4-5
Croatia ZAG DXB 4-5
Cyprus NIC DXB 2-3
Czech Republic PRG DXB 2-3
Denmark CPH DXB 4-5
Djibouti JIB DXB 4-5
Egypt CAI DXB 2-3
Eritrea ASM DXB 3-5
Estonia TLL DXB 3-4
Finland HEL DXB 3-4
France PAR DXB 2-3
Georgia TBS DXB 5-6
Germany BER DXB 2-3
Germany DUS DXB 2-3
Germany FRA DXB 2-3
Germany HAM DXB 2-3
Germany HAX DXB 2-3
Germany MUC DXB 2-3
Germany NUE DXB 2-3
Germany OSN DXB 2-3
Germany STR DXB 2-3
Ghana ACC DXB 2-3
Greece ATH DXB 3-4
Hong Kong HKG DXB 1-2
Hungary BUD DXB 6-7
Iceland REK DXB 5-6
India BLR DXB 2-3
India BOM DXB 2-3
India CCU DXB 2-3
India COK DXB 2-3
India DEL DXB 2-3
India AMD DXB 2-3
India CJB DXB 2-3
India HYD DXB 2-3
India MAA DXB 2-3
India PNQ DXB 2-3
Indonesia JKT DXB 3-4
Iran THR DXB 2-3
Iraq BGW DXB 3-4
Ireland DUB DXB 3-4
Ireland SNN DXB 3-4
Ireland XDB DXB 3-4
Isle of Man IOM DXB 5-6
Israel TLV DXB 3-4
Italy MIL DXB 3-4
Italy ROM DXB 3-4
Italy TRN DXB 3-4
Italy ZBU DXB 3-4
Japan TYO DXB 3-4
Jordan AMM DXB 2-3
Kazakhstan ALA DXB 4-5
Kenya NBO DXB 2-3
Korea South SLX DXB 3-4
Kuwait KWI DXB 1-2
Latvia RIX DXB 3-4
Lebanon BEY DXB 2-3
Liberia ROB DXB 7-8
Libya TIP DXB 3-4
Lithuania VNO DXB 3-4
Luxembourg LUX DXB 2-3
Macedonia SKP DXB 4-5
Malaysia KUL DXB 2-3
Maldives MLE DXB 4-5
Malta MLA DXB 3-4
Mauritius MRU DXB 2-3
Mexico MEX DXB 6-7
Moldova KIV DXB 5-6
Montenegro TGD DXB 6-7
Morocco CAS DXB 1-2
Myanmar RGN DXB 4-5
Nepal KTM DXB 2-3
Netherlands AMS DXB 2-3
Nigeria LOS DXB 4-5
Norway OSL DXB 4-5
Oman MCT DXB 1-2
Pakistan KHX DXB 2-3
Palestine JRS DXB 4-5
Palestine RMM DXB 4-5
Philippines MNL DXB 1-2
Philippines MNL DXB 1-2
Poland WAW DXB 3-4
Portugal LIS DXB 3-4
Qatar DOH DXB 1-2
Romania BUH DXB 4-5
Russia MOW DXB 6-7
Saudi Arabia DHA DXB 2-3
Saudi Arabia JED DXB 2-3
Saudi Arabia RUH DXB 2-3
Senegal DKR DXB 4-5
Serbia BEG DXB 6-7
Seychelles SEZ DXB 3-4
Sierra Leone FNA DXB 6-7
Singapore SIN DXB 1-2
Slovakia BTS DXB 4-5
Slovenia LJU DXB 6-7
South Africa JNB DXB 2-3
South Africa JNS DXB 2-3
South Sudan JUB DXB 2-3
Spain BCN DXB 2-3
Spain MAD DXB 2-3
Spain VLC DXB 2-3
Sri Lanka CMB DXB 5-6
Sudan KRT DXB 3-4
Sweden GOT DXB 2-4
Sweden MMA DXB 2-4
Sweden STO DXB 2-4
Switzerland GVA DXB 3-4
Switzerland ZRH DXB 3-4
Syria DAM DXB 3-4
Taiwan HSC DXB 2-3
Taiwan HSY DXB 3-4
Taiwan KHH DXB 3-4
Taiwan TAY DXB 3-4
Taiwan TNN DXB 3-4
Taiwan TPE DXB 3-4
Taiwan TXG DXB 3-4
Taiwan TXT DXB 3-4
Tajikistan DYU DXB 5-6
Tanzania DAR DXB 2-3
Thailand BNK DXB 2-3
Switzerland CHC DXB 3-4
Tunisia TNS DXB 4-5
Tunisia TUN DXB 5-6
Turkey IST DXB 2-3
Uganda EBB DXB 2-3
Ukraine IEV DXB 3-4
United Kingdom LON DXB 1-2
United Kingdom LRX DXB 2-3
United Kingdom MAN DXB 2-3
United Kingdom PFW DXB 2-3
United Kingdom JER DXB 2-3
United States COV DXB 4-5
United States ECC DXB 4-5
United States JFK DXB 4-5
United States LAX DXB 4-5
Uzbekistan TAS DXB 5-6
Yemen SAH DXB 2-3

We welcome you to pick-up the shipment yourself if you wish to do so.
Address:
Silsal Design House
Office A 207, Building 6
Dubai Design District
Dubai, UAE
Working Hours:
9am-5pm (Saturday – Thursday).
A representative will call you when you order is ready for pick-up.