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Silsal Rentals
(Only available within the UAE)

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FREE SHIPPING AROUND THE UAE & ON INTL. ORDERS $95+

Shipping To:
  • Select your location for local currencies, delivery times and shipping costs.
  • i
  • Free shipping across the UAE.
  • Free international shipping on orders over 1000AED (Excl. USA & Canada)
  • Free Delivery
  • We offer full refunds for up to 7 days.
  • T&Cs Apply
  • Easy Refunds
  • Pay when you receive your order with Cash on Delivery
  • Or pay online using Credit Card, Debit Card or PayPal
  • T&Cs Apply
  • Cash On Delivery
  • Free shipping across the UAE.
  • Free international shipping on orders over 1000AED (Excl. the USA & Canada)
  • Free Delivery
  • We offer full refunds for up to 7 days.
  • T&Cs Apply
  • Easy Refunds
  • Pay when you receive your order with Cash on Delivery
  • Or pay online using Credit Card, Debit Card or PayPal
  • T&Cs Apply
  • Cash On Delivery

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    Returns / Exchanges and Refunds

    If you are not completely satisfied with your purchase, you may return the item on your own cost in its original condition and packaging within 7 days for a full refund or store credit. Once your return is received and inspected (usually within 3 business days of receipt), Silsal will automatically refund your credit/debit card or Paypal account. All refunds will be done only through the Original Mode of Payment. Original shipping costs will not be refunded.

    Please contact shop@silsal.com for assistance. Tel :+971 4 368 5356

    Returns/Exchanges within the UAE

    We offer a courier collection service for all returns/exchanges within the United Arab Emirates. There is a charge for this service of 50 AED which will be deducted from your refunded store credit. If you would like to return the items yourself, you may return them to the following address:

    Silsal Design House

    Office 207A, Building 06
    Dubai Design District
    Dubai, United Arab Emirates
    PO Box 125961

    International Returns/Exchanges

    Silsal Design House

    Office 207A, Building 06
    Dubai Design District
    Dubai, United Arab Emirates
    PO Box 125961

    Return/Exchange Exceptions

    Unfortunately, we do not accept any returns/exchanges on pre-ordered products, corporate gift items, gifts that include candles, chocolates and/or flowers, or personalized/bespoke items.

    Damaged / Missing Items

    Claims for missing or damaged items in transit must be received within 24 hours of receipt of merchandise.

    To be eligible for a refund, exchange or refund, please email us at shop@silsal.com mentioning the item/product names or reference number, the quantity, and your order number.

    In order to be eligible for a replacement or refund of a damaged item, it is essential to submit photographic evidence of the damaged item. Upon submitting the pictures, our team will review the pictures and ship out a replacement within 2 business days. If the item is out of stock at that point, then you will be refunded the full amount of the damaged product/s and any shipping costs assosicated with that product(s).

    For missing items we will process the claim within 3 business days ship out a replacement (subject to availability) within 7 business days. If a replacement is not available, we will refund the full amount of the product(s).

    Wrong item(s) delivered

    Claims for incorrect item(s) in transit must be received within 24 hours of receipt of the merchandise.

    Please email our team at shop@silsal.com mentioning the item(s)/product name(s), quantity and your order number.

    We will require photographic evidence of the incorrect item(s) received. Upon submitting the pictures, our team will review the pictures and ship out the correct item within 2 business days. If the item is out of stock at that point, then you will be refunded the full amount of the product(s) and any shipping costs associated with that product(s).

    Cashback Deals

    Cashback deals can be redeemed on your next purchase on www.silsal.com. Spend refers to the subtotal in your shopping cart and does not apply to shipping charges, gift wrapping charges, flower and/or chocolate prices from ’The Gift Shop' or VAT. This offer may not be used with any promotional codes or discounts.

    Cashback codes may not be applied towards already discounted items found in our sale section or anywhere else on the website.

    Once the Cashback code is used online, returns on any previous orders through which the code was obtained, may not be accepted.

    All Cashback codes are valid for 2 months from the date of receiving them.

    We welcome you to pick-up the shipment yourself if you wish to do so.
    Address:
    Silsal Design House
    Office A 207, Building 6
    Dubai Design District
    Dubai, UAE
    Working Hours:
    9am-5pm (Saturday – Thursday).
    A representative will call you when your order is ready for pick-up.