Shipping & Delivery

Shipping Options

Note: Business Days are Sunday to Thursday, excluding public holidays

Option
Details
Price
Showroom Collection
  • Purchases can be collected from Silsal's Dubai Design District showroom every Monday and Thursday from 9am to 6pm.
Free
Dubai: Free Delivery
  • Available on orders over 175 AED placed on business days.
  • Orders placed before 12pm will be delivered the same day.
  • Orders placed after 12pm will be delivered the next business day.
  • Orders placed after 12pm on Thursday will be delivered on Sunday.
Free
Dubai: Same-Day Delivery

    Orders Over 175 AED

  • Orders placed before 12pm on business days will be delivered the same day for free.
  • Orders placed after 12pm on business days will be delivered the same day for a fee of 95 AED.
  • This service is available on all orders placed before 3pm.
  • Orders Under 175 AED

  • Orders placed before 12pm on business days will be delivered the same day for a fee of 22 AED.
  • Orders placed after 12pm on business days will be delivered the same day for a fee of 95 AED.
  • This service is available on all orders placed before 3pm.
Varies
Abu Dhabi & Sharjah: Same-Day Delivery
  • All orders placed before 3pm on business days will be delivered the same day for a fee of 150 AED.
150 AED
Abu Dhabi & Sharjah: Free Delivery
  • All orders over 175 AED that are placed before 12pm will be delivered within 2 business days.
Free
UAE: Standard Delivery (2 days)

      Orders Over 175 AED

    • All orders over 175 AED will be delivered within 2 business days for free.
    • Orders Under 175 AED

    • All orders under 175 AED will be delivered within 2 business days for a fee of 22 AED.
Varies
KSA: Standard Delivery

      Orders Over 1500 SAR

    • All orders over 1500 SAR will be delivered for free.
Free

      Orders Under 1500 SAR

    • All orders under 1500 SAR will be subject to shipping charges, depending on the size and weight of the order
Varies
GCC (Excluding the UAE and KSA): Standard Delivery

      Orders Over 1500 AED

    • All GCC orders (outside the UAE and KSA) above 1500 AED will be delivered for free.
Free

      Orders Under 1500 AED

    • All GCC orders (outside the UAE and KSA) under 1500 AED will be subject to shipping charges, depending on the size and weight of the order
    • For the purpose of this section, the Gulf Cooperation Council (GCC) countries include: Bahrain, Oman, Kuwait, and Qatar. For shipping to the United Arab Emirates, or to the Kingdom of Saudi Arabia, please refer to above sections.
Varies. Calculated at Checkout
International Delivery (Outside the GCC).

      Orders Over 2000 AED (~550 USD)

    • All international orders (outside the UAE and GCC) above 2000 AED will be delivered for free.
Free

      Orders Under 2000 AED

    • All orders under 2000 AED will be subject to shipping charges, depending on the size and weight of the order
    • Please see table below for estimated transit times.
Varies. Calculated at Checkout

 

NOTE: Silsal reserves the right to make deliveries in batches.

Tracking

If an item has not been received and there is no tracking information, please contact our customer service representative at shop@silsal.com.

International Shipping Rates

International Shipping rates vary depending on the item’s size and weight. Your total shipping rate will be calculated automatically at checkout, prior to the completion of your order, and added to the total due amount. Shipping offers may change from time to time. Any free shipping offers may not be combined with other promotional codes or discounts.

Pre-Order Items

On occasion, Silsal offers items for Pre-Order, before they are released in store. Each item is assigned a release date, which represents the date the item will be available for shipping. These release dates are subject to change without notice. We strive to keep our customers informed of any such changes. Your credit card will not be charged until the item is shipped.

Shipping Carrier

Silsal ships its orders through Aramex, DHL and SHIPA. Please visit their individual websites for their terms and conditions.

Delivery Policy

We ship worldwide, with the exception of OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with UAE law.

Orders shipped may be subject to custom duties, the clearance amount varies per destination. Duties may be paid directly to the local customs authority or freight forwarder upon receiving the order. Silsal prices do not include duties charges.

International Delivery Times

Since (almost) everything on silsal.com is available for International Delivery, we ship to over 100 countries and regions around the world, including Europe, Australia, Asia, Africa and the Middle East.

IMPORTANT: Delivery times are estimated and subject to customs clearance. Customs procedures at the destination country and weather changes may cause delays that are out of our control.

To learn more about International Delivery Times, select your country or region below: