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Select your delivery country or region
United Arab Emirates
 
Saudi Arabia
 
Other Countries
 
Silsal Rentals
(Only available within the UAE)
Ship To:
  • Select your location for local currencies, delivery times and shipping costs.
  • i
    Easy Refunds
  • Pay when you receive your order with Cash on Delivery
  • Or pay online using Credit Card, Debit Card or PayPal
  • T&Cs Apply
  • Free Cash-On-Delivery Service
  • Free shipping on orders above SAR350
  • Free shipping offer may not be combined with other promotions or offers
  • Free Shipping on Orders over SAR350
    Easy Refunds
  • Pay when you receive your order with Cash on Delivery
  • Or pay online using Credit Card, Debit Card or PayPal
  • T&Cs Apply
  • Free Cash-On-Delivery Service
  • Free shipping on orders above SAR350
  • Free shipping offer may not be combined with other promotions or offers
  • Free Shipping on Orders over SAR350

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    Shipping and Delivery

    Shipping & Delivery

    Shipping Options

    Note: Business Days are Sunday to Thursday, excluding public holidays

    Option
    Details
    Price
    Showroom Collection
    • Purchases can be collected from Silsal's Dubai Design District showroom from 9am to 6pm on business days.
    Free
    Dubai: Free Same-Day Delivery
    • Available on orders over 125 AED placed on business days.
    • Orders placed before 12pm will be delivered the same day.
    • Orders placed after 12pm will be delivered the next business day.
    • Orders placed after 12pm on Thursday will be delivered on Sunday.
    Free
    Dubai: Same-Day Delivery

      Orders Over 125 AED

    • Orders placed after 12pm on business days will be delivered the same day for a fee of 95 AED.
    • This service is available on all orders placed before 3pm.
    • Orders Under 125 AED

    • Orders placed before 12pm on business days will be delivered the same day for a fee of 95 AED.
    • Orders placed after 12pm on business days will be delivered the same day for a fee of 150 AED.
    • This service is available on all orders placed before 3pm.
    Varies
    Abu Dhabi & Sharjah: Same-Day Delivery
    • All orders placed before 3pm on business days will be delivered the same day for a fee of 150 AED.
    150 AED
    Abu Dhabi & Sharjah: Free Next Day Delivery
    • All orders over 125 AED that are placed before 12pm will be delivered the next business day.
    Free
    UAE: Standard Delivery (2 days)

        Orders Over 125 AED

      • All orders over 125 AED will be delivered within 2 business days for free.
      • Orders Under 125 AED

      • All orders under 125 AED will be delivered within 2 business days for a fee of 22 AED.
    Varies
    KSA: Standard Delivery

        Orders Over 350 SAR

      • Until 31st December 2019, all orders over 350 SAR will be delivered for free.
      • Until 31st December 2019, all export charges and duties will be covered by Silsal.
    Free

        Orders Under 350 SAR

      • All orders under 350 SAR will be subject to shipping charges, depending on the size and weight of the order
    Varies
    International Delivery
    • International orders are shipped within 2 business days.
    • Please see table below for estimated transit times.
    Calculated at Checkout

     

    NOTE: Silsal reserves the right to make deliveries in batches.

    Tracking

    If an item has not been received and there is no tracking information, please contact our customer service representative at shop@silsal.com.

    International Shipping Rates

    International Shipping rates vary depending on the item’s size and weight. Your total shipping rate will be calculated automatically at checkout, prior to the completion of your order, and added to the total due amount. Shipping offers may change from time to time. Any free shipping offers may not be combined with other promotional codes or discounts.

    Customs, Duties and Sales Tax

    Orders Over 350 SAR

    Until 31st December 2019, Silsal will cover all charges relating to custom duties, clearance fees and sales tax, on any orders over 350 SR, being delivered to KSA.

    Orders Under 350 SAR

    Orders below 350 SR may be subject to custom duties, clearance fees, and sales tax, unless mentioned otherwise, the amount, if any, is determined once the package reaches the customs office of the country of destination for inspection. This is not an additional charge from Silsal, but from the Customs Office of the country of destination. The recipient of the shipment must comply with all laws and regulations of the destination country and will be responsible for any additional charges such as custom duties, clearance fees and/or sales tax.

    Pre-Order Items

    On occasion, Silsal offers items for Pre-Order, before they are released in store. Each item is assigned a release date, which represents the date the item will be available for shipping. These release dates are subject to change without notice. We strive to keep our customers informed of any such changes. Your credit card will not be charged until the item is shipped.

    Shipping Carrier

    Silsal ships its orders through Aramex. Please visit www.Aramex.com to learn more about Aramex’s terms and conditions.

    Delivery Policy

    We ship worldwide, with the exception of OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with UAE law.

    International Delivery Times

    Since (almost) everything on silsal.com is available for International Delivery, we ship to over 100 countries and regions around the world, including Europe, Australia, Asia, Africa and the Middle East.

    IMPORTANT: Delivery times are estimated and subject to customs clearance. Customs procedures at the destination country and weather changes may cause delays that are out of our control.

    To learn more about International Delivery Times, select your country or region below:

    We welcome you to pick-up the shipment yourself if you wish to do so.
    Address:
    Silsal Design House
    Office A 207, Building 6
    Dubai Design District
    Dubai, UAE
    Working Hours:
    9am-5pm (Saturday – Thursday).
    A representative will call you when your order is ready for pick-up.